We guarantee customer satisfaction. If you are not satisfied with your purchase, an exchange for an item of equal value is allowed. The return of items is at the expense of the customer. We accept exchange for a period of 10 days after purchase. Item must be returned in its original condition. Any damaged product will not be exchanged or refunded. An administration fee of CDN $ 3.00 for Canada and $ 5.00 CDN for other countries will be applicable to any exchange on sale items in the WANAKA online store.